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Comprehensive Servicing, includes compliance cleaning and disinfection

Reduce Legionella risk and excessive operational costs associated with cooling towers. Do not settle for a routine/compliance clean when you can receive a comprehensive service that includes the cleaning process. 

Our standard Performance Service includes:

Full booking service

We provide a full booking service which includes equipment, labour, inductions, ladders, platforms, scissor lifts, access booms, confined space testing, permits, JSA, SWIM, vacuum trucks, chemical passivation, biocide treatment, and stock re-location. For regular customers, we maintain a register of the condition, make and model of cooling tower components. This enables us to access spare parts without delay if required.

Coolclean carries out cooling system servicing throughout Australia. We work on behalf of quality-focused water treatment companies, air-conditioning mechanical services companies, refrigeration companies, property owners and industrial companies. These companies engage Coolclean because they want their equipment to be serviced correctly, not just cleaned. With 30 years’ experience, Coolclean is trusted by leading Australian companies to reduce Legionella risk, optimise cooling performance, reduce the impact of chemicals on the environment, and save water.

Our Services

Performance Service (with Clean)

Coolclean offers a comprehensive Performance Service for all makes and models of cooling towers, condensers, and fluid coolers. This includes:


The SuperClean includes all items listed in the Performance Service, in addition to dismantling, cleaning, and reassembly of the fill pack. Over time, cooling towers build deposits of bacteria, dirt, slime, and scale, reducing the system efficiency and providing a haven for bacterial growth. Typically, this applies to cooling towers that have been neglected or subjected to constant use.

Contact us to discuss your requirements.

Check-List: How to avoid Legionella outbreaks

To reduce Legionella risk to the public, the correct servicing of cooling towers should be mandatory throughout Australia. While some water treatment companies and cooling tower service providers are providing the correct service through a cooling tower specialist such as Coolclean, many are simply ‘taking shortcuts’ to reduce costs. We believe the primary focus of all cooling tower owners and service providers should be to save lives by reducing Legionella outbreaks.

The following critical cooling tower components must be serviced on a regular basis (at least annually, but preferably every six months) to protect the public from Legionella bacteria. As part of our standard Performance Service, Coolclean technicians work to a checklist to remove critical components, perform an inspection and high pressure clean, including difficult to access areas:

1. Drift eliminators. Drift eliminators help to stop Legionella bacteria leaving the cooling tower and infecting the public. Drift eliminators must be regularly inspected, kept clean and undamaged. Removal for cleaning is best practice.

2. Water distribution nozzles. Water nozzles and associated pipes/trays MUST be clean and free of debris to allow treated cooling tower water to make full contact with all internal components. Bacteria cannot be destroyed with chemicals if the chemicals do not reach the bacteria. For example, if the water is not being distributed evenly across fill pack, coils and casing, then water treatment cannot be effective as bacteria will live and breed in these areas.

3. Fill pack and coils. These are the heat exchange components. To cool effectively, the fill pack and coils must be kept as clean as possible. It is critical that water runs over the surfaces freely without interference from dirt, scale and bacteria. Dirt in cooling tower fill pack is a breeding ground for bacteria.

4. Air intake louvers. These components stop water splashing onto surfaces outside the cooling tower. Reducing water splash-out protects the environment. Updating air intake louvers to modern louvers with sunlight block-out is a major improvement to assist the water treatment program as sunlight promotes bacteria and algae growth.

5. Other items. Casing, basin, fans, motor drives, hot water boxes, strainers, pumps, ball float valves, chemical dosing lines, outside casing and the area surrounding a cooling tower.

Does your current cooling tower maintenance include all of the above? If you are unsure, the solution is to request photos as evidence that these steps have been conducted.

Is the servicing of your cooling tower effective?


Under Government regulations, cooling towers must be disinfected, cleaned and re-disinfected at least twice per year as a minimum requirement. However, at present there are no industry control requirements in relation to the actual steps required as part of the clean.  

Our observation is that many companies operate only a basic cleaning regime, which does not take care of critical components such as the cooling tower spray system, fill pack or drift eliminators.

During our standard Performance Service, we check all components that can impact the safety, performance or compliance of the unit.

Coolclean technicians remove critical components, high-pressure clean and reassemble correctly – including difficult to access areas. This includes the application of bio-dispersant and disinfectant, drain and isolate, followed by full pressure clean from cooling tower top to bottom, and mechanical inspection. Comprehensive reports with photos serve as proof that access hatches were removed, drift eliminators accessed, removed and cleaned, water distribution cleaned, and top and bottom of fill pack inspected and cleaned. We work to a thorough checklist (pictured, click to view).

Could your cooling tower be under-performing? For example, blocked water nozzles (video)


Comprehensive reports

With the increased focus on risk management, we provide full reports, detailing the procedures adopted for each cooling tower, together with photos of each stage. This includes our recommendations to rectify any issues identified.

Legionella and the role of drift eliminators

Drift eliminators are the most critical component in a cooling tower relating to health and safety. Legionella bacteria in cooling towers is controlled by two critical elements:

1. The water treatment program – the first line of control.Drift eliminators removed 2
2. The function, design and condition of drift eliminators – the second line of control.

What if the water treatment program fails for a few days?

This could be due to:

•  Power loss to the chemical dosing equipment (tripped fuse)
•  Empty chemical drums
•  A broken plumbing line from the dosing equipment to the cooling tower

If the water treatment program fails in any way, drift eliminators are the back-up control measure. They are the last line of defence against Legionella bacteria …. Read more

Maintaining asset value

Although the asset value of a cooling tower might be only 5% of the building, the cooling tower often looks after expensive components such as a compressor, chiller or absorption unit. This equipment relies on the cooling tower working well. If the cooling tower runs one degree hotter, wear and tear is accelerated, corrosion increases, and the risk of Legionella is increased. Just a one degree difference makes a big difference in operation.

It makes the most sense for any business that depends on a cooling tower to have a reliability-centered maintenance program, as this represents the best cost efficiency and offers the most predictable outcomes.

Coolclean provides a thorough approach, experienced technicians, competitive pricing and peace of mind.

Too often, companies adopt a reactionary approach to mechanical plant maintenance. Remediation work is conducted only in response to known problems. It is essential that this approach be replaced by a focus on prevention through a proactive monitoring, maintenance and treatment program.

Contact us to discuss your requirements.